Each item's delivery options will be noted on its product page, as well as in the shopping cart. If multiple options are available, you can determine which works best for you and select from these options.
Every product on our site has an estimated Lead Time - the number of business days it takes for an item to be processed and prepared for shipment at the warehouse. Some warehouses stock items that can be shipped the same day or within 24 hours. Other items require a longer time (e.g. 2-4 weeks). Each product page on our site includes the estimated Lead Time, "Normally ships in ............ " to give you an idea how quickly your order will leave the warehouse.
For Small Parcel shipments within the United States, delivery usually takes between 1 and 6 business after your order is picked up from the warehouse. For expedited services such as 3-day, 2nd Day or Next Day Air, your order's travel time is locked in to the given Service/Speed you select after the item leaves the warehouse. You should remember that the estimated Lead Time still applies before the item ships out. Be sure to check the product's Lead Time before you order with expedited shipping, and call us if you have any questions or concerns.
For Large Parcel Curbside Deliveries, delivery usually takes between 3-6 business days from the time your items leave the warehouse. For residential deliveries, you will be contacted for an appointment as soon as your order arrives at the local terminal. For Large Parcel Inside Deliveries, delivery usually takes 1-4 weeks from the time items leave the warehouse. Your order will travel through a nationwide network of professional moving companies who will handle your item(s) with the utmost care. You will be contacted for a delivery appointment when your order reaches the delivery agent. Although the items are handled carefully throughout transit, we require that our orders undergo a thorough inspection at the delivery agent to ensure your item is delivered in perfect condition.
Items marked FREE SHIPPING! on the product page will ship for free! In order to keep your costs down and our pricing simple, we either provide free shipping or, in certain cases, charge shipping per item. This charge, if any, is indicated in your shopping cart and covers ground shipping within the contiguous United States. We won't surprise you with any hidden charges or handling fees. The price you see in the shopping cart is the price you pay, with one exception: we are required to charge sales tax for certain states.
Shipping surcharge applies to AK, HI, and U.S. Territories. Some items have specific shipping charges and are not eligible towards the qualifying amount for the reduced shipping rates or free shipping. Other eligible item(s) in your cart at time of checkout will still count towards the qualifying total.
Signatures are not required for Small Parcel deliveries, but the decision to leave your package will ultimately be at the discretion of the delivery carrier. If you have any special delivery instructions, we recommend placing a note on your door on the delivery date with your name, request, and tracking number.
Deliveries will be completed by UPS. Available shipping options will be noted in your Shopping Cart.
Enter your shipping zip code in your Shopping Cart to calculate additional fees/shipping restrictions.
For items that are too large or fragile to be delivered via UPS, we partner with carriers specializing in the transportation and delivery of Large Parcel freight so you can rest assured that your order is being handled with the utmost care from the moment it leaves the warehouse.
1. Choose a delivery option for your Large Parcel item at checkout
Available delivery methods vary by item; all service options will be displayed in the shopping cart.
2. Your order gets picked up from the warehouse
We'll send you a Ship Confirmation email to let you know your order is on its way.
3. Order is shipped to a Local Delivery Terminal
A Large Parcel carrier transports your order with care to a delivery professional in your area.
4. Delivery appointment scheduled
Upon arrival, the local terminal will contact you to schedule a delivery date and appointment window.
5. Day of Delivery: Welcome your new order home!
Be sure to inspect the shipment contents upon delivery. If you have any concerns regarding the condition or packaging of your order,
simply describe the issue on the delivery receipt provided by the driver and contact us for assistance.
Curbside (We Unload)
A skilled delivery team will unload the item(s) from the delivery truck and lower it to the curb outside your home. You will be responsible for further transport beyond that point. We recommend asking a family member or friend for an extra hand.
Our Front Door Drop-Off service offers an extra set of hands. A skilled delivery team will unload the item(s) from the truck and take it to the first available dry area outside your home (front door, porch, or garage). You will then be responsible for further transport beyond that point.
Our less-sweat method, the Room of Choice Delivery option features a skilled delivery team that will bring your item(s) inside, and place it in the room of your choosing.*
*Upstairs carrying limit of two flights of stairs (up to 15 steps each)
Our easiest, no-sweat method, All-Inclusive Delivery takes your item from delivery to assembly. A delivery team will bring your item(s) inside and place it in the room of your choice.* Packaging will be removed and disposed of, followed by basic assembly for your convenience.**
*Upstairs carrying limit of two flights of stairs (up to 15 steps each)
**Assembly includes light setup requiring basic tools, such as a screwdriver. Please note that the delivery team will not perform plumbing installation, electrical wiring, or services requiring the use of power tools.
You can return any item for a full refund within 30 days of delivery.
You will receive a full and complete refund of the returned merchandise in your original payment method- all you need to do is ship the item back to us per our directions. Return credits are issued within 24 hours once the item is received and inspected.
If you designated a local "green" campaign when you ordered your product(s), we will automatically deduct their percentage upon your refund.
For some products, we offer a modified version of our return policy which is based on a specific suppliers policies. If you are ordering one of these items, please learn more about its return policy at the bottom of this policy.
If your item arrived damaged or defective, we are happy to arrange for a prompt replacement.
Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way). The few exceptions that cannot be returned include:
Please call our customer service number 877-222-5624 to process a return.
We package all of our products so they arrive on your doorstep safe and secure. However, if an item does arrive damaged or with parts missing, please notify us immediately. We're happy to send you replacement parts as soon as possible.
Please call our customer service number 877-222-5624 to process a replacement part.
You may return your appliance for a refund within 30 days of delivery so long as it hasn't been installed, and it is returned in its original packaging. Simply contact WARPSPD prior to making your return. Return credits will be issued within 24 hours once the appliance is received.
Please note that return shipping costs will be deducted from your total refund amount. In some cases, a manufacturer's restocking fee may apply.
As stated at the time of your purchase, clearance items cannot be returned. However, if you received this item and find there is substantial damage or some other issue, please get in touch with us. Of course we want to be fair.
